Here are answers to many of the most common questions we have received from students and their families regarding Catholic University’s response to the coronavirus emergency. We appreciate the patience, cooperation, and creativity of our community as we seek to navigate together this unprecedented public health crisis. Answers may change as the situation evolves. Please refer back to this page for the most current information.

Academics and Classes

A detailed FAQ for students can be found on the Provost's website. 

University Housing

  • Will you be providing refunds to room, board, and parking?

    The University will provide a pro rata credit to student accounts for room, board, and parking charges. Room and board will be credited for the final eight weeks of the spring 2020 semester. Student parking charges will be credited for the period April through August 2020. All account credits will be reflected in Cardinal Students by Wednesday, April 15th.

    Graduating seniors can anticipate receiving a refund of their net account credit in late April.

    Credits for returning students will be automatically applied to current charges (Spring 2020), or to future semesters (Summer 2020 or Fall 2020). If you prefer an immediate payment of your credit to your bank account, please complete this form

    We appreciate the patience and understanding of all our students and parents during these unprecedented times. If you have any questions, please don’t hesitate to reach out to cua-enrollmentservices@cua.edu.

  • How is the University handling Dining Dollars?

    Students who are returning in the fall will retain the Dining Dollars currently on their account (so there is no credit issued per se, but the Dining Dollars remain).  For those graduating, the Dining Dollars balance will be part of their refund. For students who choose not to have a meal plan in the fall, we can refund Dining Dollars (since Dining Dollars need to be connected to an active meal plan) at that time.
  • How will you compensate me for airfare, parent time spent off work to bring kids home?

    We understand that there are cost implications, but this is a fluid situation and changing daily. We have found that airlines are being very flexible in waiving penalties for flight changes.
  • Are you making accommodations for students to stay in campus housing if they have no other options?

    Yes, we are making limited exceptions for extraordinary circumstances, and requests should be sent to deanofstudents@cua.edu.
  • Will food be provided?

    Students who have been approved to remain in the residence halls will be able to pick up meals at Curley Hall and have been emailed further details.
  • When should I plan to move my belongings out of the residence halls? - UPDATED

    Given the recent guidance from Mayor Bowser of the District of Columbia, Governor Hogan of Maryland, and Governor Northam of Virginia, and information from public health experts, we are unable to allow in-person move-outs from campus residence halls at this time. The entire DC Metro area as well as much of the country are under some form of “stay at home” order. We simply must do our part to help protect the health, safety, and well-being of our community.

    While it had been our hope to allow interested students who felt safe doing so to return to campus shortly following the Easter break to retrieve their remaining belongings from the residence halls and complete their check-out, it is clear that the public health imperative of maximizing social distancing compels us to continue to delay all residence hall check-out activity. 

    We know some students are anxious to retrieve their belongings and we will make plans that allow you to do so once public health experts determine that it is safe to do so. In the meantime, your belongings will remain secured in your assigned residence hall space. Some exceptions will be made for students who need to access their rooms. Students with extraordinary circumstances such as the need to retrieve life-sustaining medication or a passport and belongings to return to their country of origin should contact the Office of the Dean of Students directly at deanofstudents@cua.edu.

    Additionally, we are coordinating with moving and storage vendors to create opportunities for you to contract with these vendors to pack and ship or store your belongings for a time. We will announce more information about these options once they are formalized.

  • What if I can’t return? Will CatholicU pack and ship my room items home?

    We are exploring options with local companies that provide packing, shipping and storage solutions. More details will be shared as soon as possible.
  • Will mail/package be forwarded to home address? - UPDATED

    Until further notice, the mailroom will be open for pick up and sending from 9 a.m. to 4 p.m. Monday to Friday and the package room will be open from 9 a.m. to 5 p.m. Monday to Friday.

    Students who wish to have mail forwarded should formally update their forwarding address by logging on to cardinal station. First class mail will be forwarded for the next four weeks. 

    The mailroom will be forwarding packages that are already delivered to the University.  Over the next several weeks, mailroom staff will be reaching out to students through email requesting permission and a forwarding address to send packages. 

    If a student has an emergency need for a package, please email the deanofstudents@cua.edu with your name and forwarding address and your request will be forwarded to the appropriate person.

  • How will this affect Commencement and future events?

    We have not yet made a decision to postpone Commencement, which is scheduled for May 16. The CDC guidance suggests avoiding large groups through the beginning of May. We are holding out a little longer in the hope of following our original plan, and also beginning to discuss alternative celebrations for our new graduates.

    University-sponsored events have been canceled, postponed, or moved online until further notice. Student organization leadership can contact cua-activities@cua.edu for assistance.

  • What do I do if I have further questions?

    Contact deanofstudents@cua.edu. We are responding as quickly as we can, converting some responses to FAQs, so please continue to monitor this site.

Employment and Operations

  • Is the campus open?

    The University administration is open and operating with normal business hours, though many employees are using telework during this time. 
  • Are student employees required to return to campus?

    Students are not required to return. Most students (with the exception of some graduate student employees) will not be permitted to work until we resume in-person classes. Specific guidance is being provided to work-study students and certain research and teaching assistants.
  • Are University employees being paid during this period?

    Yes.

Student Services

  • What tutoring services are available for students?

    Tutoring services are operating virtually. For individual tutoring, please request a tutor as normal logging into CardinalSuccess and select "Get Assistance > Academic Support > Course-Based Tutoring.". Your tutor will follow-up with a link for meeting virtually.

    To join a virtual meeting with Subject Lab Drop-Ins, please navigate to https://success.catholic.edu/academic-support/subject-labs/index.html

    To join a virtual meeting with a Math Center tutor, please navigate to https://success.catholic.edu/academic-support/math-center/index.html.  
     

  • Is the library open? Will it continue to provide assistance to students?

    Please check the University Libraries website to confirm hours the library will be open. Hours are likely to be adjusted in response to the changing status of University-wide operations. The library will continue to provide support to students. Please check the library’s COVID-19 Information Guide for information about services and resources available.
  • What are the hours for the Department of Public Safety Customer Service Center?

    Effective March 20, 2020, the operating hours for the DPS Customer Service Center (CSC) will be 8:00 a.m. – 6:00 p.m., Monday through Friday; and closed Saturday and Sunday.
  • Are the chapels on campus open? Is there still daily Mass?

    All University chapels remain open for private prayer. Caldwell Chapel is the only campus chapel that has the Blessed Sacrament reserved in the Tabernacle. 

    Daily Mass will be live-streamed every morning at 9 a.m. on Catholic University's Campus Ministry Instagram and Facebook accounts. Praise and Worship Adoration (9 p.m. on Wednesday’s) and Stations of the Cross (3 p.m. on Friday’s) will also be live-streamed via the Campus Ministry Instagram and Facebook Videos and will be kept up so you can view later. Please join us as we unite our community in prayer.  

    Sunday Mass is live-streamed on the University's Facebook account every Sunday at 6 p.m. A link to the video is posted on the University's Twitter and Instagram accounts after it is filmed. 

  • Is the Leahy Hall computer lab open?

    The computer lab in Leahy Hall is open 24 hours a day.
  • Is Student Health Services open?

    At this time, Student Health Services will be open from 9 a.m. to 5 p.m. Monday through Friday via both in-person patient visits and telemedicine. Students who remain on campus or in the D.C. area should call 202-319-5744 to speak with a staff member who will then schedule an appointment where necessary. An online CHAT is available through the patient portal, Monday through Friday 9 a.m. to 5 p.m. and Saturday 9 a.m. to 1 p.m. As always, in the event of an emergency, contact 911 or go to their nearest Emergency Room for the most immediate care.
  • Will Disability Support Services remain open?

    DSS will continue to work to support the teaching and learning environments. Please visit https://dss.catholic.edu/ for answers to other frequently asked questions. All meetings will be conducted via online. Please contact DSS at cua-dss@cua.edu or 202-319-5211 with questions, concerns or to schedule a meeting.
  • Is the Counseling Center open?

    Please visit https://counseling.catholic.edu for updates on the Counseling Center.
  • Can student organizations still meet?

    Student organizations can meet using online video meetings through the Google Suite of programs. The Office of Campus Activities can work with you to set up and learn how to use these resources. If you would like to use this technology to hold any organization meetings during this timeframe, please contact the Office of Campus Activities.
  • Can student organizations get a refund for cancelled events?

    The Office of Campus Activities can work with student organizations to try and recoup any money spent on planned events and to cancel contracts for upcoming events. Student organizations are encouraged to have conversations with vendors about the options for refunds. Furthermore, begin having discussions with fellow leaders about the best approach to these events in regards to whether they should be cancelled, postponed, or if there is a way to modify the event to be held remotely. Regardless of which approach is taken, the Office of Campus Activities is here to support student organizations through this time and can be as involved as needed in helping to think through the options, implement changes, and work with vendors.
  • What about club sports?

    Members of club sports teams should have received an email with more detailed information regarding practices, games, and tournaments. Any questions should be directed to fitness-recsports@cua.edu or cua-activities@cua.edu.
  • Is the DuFour Center open?

    The DuFour Center (and its adjoining outdoor complex) will close on Monday, March 16 at noon. It will remain closed while residence halls are closed.
  • Are there places in D.C. that can provide assistance with meals or groceries?

    The Office of Campus Ministry has compiled a list of nearby locations where you can receive food assistance.