Here are answers to many of the most common questions we have received from students and their families regarding Catholic University’s response to the coronavirus emergency. We appreciate the patience, cooperation, and creativity of our community as we seek to navigate together this unprecedented public health crisis. Answers may change as the situation evolves. Please refer back to this page for the most current information.

Academics and Classes

A detailed FAQ for students can be found on the Provost's website. 

University Housing

  • Will you be providing refunds to room, board, and parking?

    The University will provide a pro rata credit to student accounts for room, board, and parking charges. Room and board will be credited for the final eight weeks of the spring 2020 semester. Student parking charges will be credited for the period April through August 2020. All account credits will be reflected in Cardinal Students by Wednesday, April 15th.

    Graduating seniors can anticipate receiving a refund of their net account credit in late April.

    Credits for returning students will be automatically applied to current charges (Spring 2020), or to future semesters (Summer 2020 or Fall 2020). If you prefer an immediate payment of your credit to your bank account, please complete this form

    We appreciate the patience and understanding of all our students and parents during these unprecedented times. If you have any questions, please don’t hesitate to reach out to cua-enrollmentservices@cua.edu.

  • How is the University handling Dining Dollars?

    Students who are returning in the fall will retain the Dining Dollars currently on their account (so there is no credit issued per se, but the Dining Dollars remain).  For those graduating, the Dining Dollars balance will be part of their refund. For students who choose not to have a meal plan in the fall, we can refund Dining Dollars (since Dining Dollars need to be connected to an active meal plan) at that time.
  • How will you compensate me for airfare, parent time spent off work to bring kids home?

    We understand that there are cost implications, but this is a fluid situation and changing daily. We have found that airlines are being very flexible in waiving penalties for flight changes.
  • Are you making accommodations for students to stay in campus housing if they have no other options?

    Yes, we are making limited exceptions for extraordinary circumstances, and requests should be sent to deanofstudents@cua.edu.
  • Will food be provided?

    Students who have been approved to remain in the residence halls will be able to pick up meals at Curley Hall and have been emailed further details.
  • When should I plan to move my belongings out of the residence halls? - UPDATED

    Over the course of the past week, greater numbers of students and families have been sporadically arriving and requesting access to the residence halls to move out. Given this reality, we have determined that the better approach is to allow move outs to occur under a scheduled and coordinated plan that follows strict recommendations and guidance from the CDC on social distancing. We are thankful for the patience you have shown over the last several weeks and we are pleased to announce the following move-out plan.

    In an effort to continue practicing safe preventative measures and provide families the flexibility and time to complete the move out process, students will need to reserve a date and time to return to campus. The first available date for students to return is Friday, May 22. Reservations are on a first-come, first-served basis. To sign up for a move-out date and time, please log into Cardinal Students, navigate to MyHousing, and schedule your move-out using the drop-down menu in the Room Assignments section.

    For more information, visit the Spring 2020 Closing page on the Housing Services website.

  • What if I can’t return? Will CatholicU pack and ship my room items home?

    We are exploring options with local companies that provide packing, shipping and storage solutions. More details will be shared as soon as possible.
  • Will mail/package be forwarded to home address? - UPDATED

    Until further notice, the mailroom will be open for pick up and sending from 9 a.m. to 4 p.m. Monday to Friday and the package room will be open from 9 a.m. to 5 p.m. Monday to Friday.

    All First Class mail and packages received for students will be returned to the sender.

    If a student has a question regarding mail or a package, please email the deanofstudents@cua.edu with your name and forwarding address and your request will be forwarded to the appropriate person. " 

  • How will this affect Commencement and future events?

    We have not yet made a decision to postpone Commencement, which is scheduled for May 16. The CDC guidance suggests avoiding large groups through the beginning of May. We are holding out a little longer in the hope of following our original plan, and also beginning to discuss alternative celebrations for our new graduates.

    University-sponsored events have been canceled, postponed, or moved online until further notice. Student organization leadership can contact cua-activities@cua.edu for assistance.

  • What do I do if I have further questions?

    Contact deanofstudents@cua.edu. We are responding as quickly as we can, converting some responses to FAQs, so please continue to monitor this site.

Employment and Operations

  • Is the campus open?

    The University administration is open and operating with normal business hours, though many employees are using telework during this time.
  • Are student employees required to return to campus?

    Students are not required to return. Most students (with the exception of some graduate student employees) will not be permitted to work until we resume in-person classes. Specific guidance is being provided to work-study students and certain research and teaching assistants.
  • Are University employees being paid during this period?

    Yes.

Student Services

  • If I rented a book from the bookstore, how do I return it?

    Students will receive three reminder emails (on April 20, May 4, and May 25) before the rental due date with a list of their rental books, links to purchase their rental if they wish, and a link to print a shipping label to mail their returns back.
  • What tutoring services are available for students?

    Tutoring services are operating virtually. For individual tutoring, please request a tutor as normal logging into CardinalSuccess and select "Get Assistance > Academic Support > Course-Based Tutoring.". Your tutor will follow-up with a link for meeting virtually.

    To join a virtual meeting with Subject Lab Drop-Ins, please navigate to https://success.catholic.edu/academic-support/subject-labs/index.html

    To join a virtual meeting with a Math Center tutor, please navigate to https://success.catholic.edu/academic-support/math-center/index.html.  
     

  • Is the library open? Will it continue to provide assistance to students?

    Please check the University Libraries website to confirm hours the library will be open. Hours are likely to be adjusted in response to the changing status of University-wide operations. The library will continue to provide support to students. Please check the library’s COVID-19 Information Guide for information about services and resources available.
  • What are the hours for the Department of Public Safety Customer Service Center?

    Effective March 20, 2020, the operating hours for the DPS Customer Service Center (CSC) will be 8:00 a.m. – 6:00 p.m., Monday through Friday; and closed Saturday and Sunday.
  • Are the chapels on campus open? Is there still daily Mass?

    All University chapels remain open for private prayer. Caldwell Chapel is the only campus chapel that has the Blessed Sacrament reserved in the Tabernacle. 

    Daily Mass will be live-streamed every morning at 9 a.m. on Catholic University's Campus Ministry Instagram and Facebook accounts. Praise and Worship Adoration (9 p.m. on Wednesday’s) and Stations of the Cross (3 p.m. on Friday’s) will also be live-streamed via the Campus Ministry Instagram and Facebook Videos and will be kept up so you can view later. Please join us as we unite our community in prayer.  

    Sunday Mass is live-streamed on the University's Facebook account every Sunday at 6 p.m. A link to the video is posted on the University's Twitter and Instagram accounts after it is filmed. 

  • Is the Leahy Hall computer lab open?

    The computer lab in Leahy Hall is open 24 hours a day.
  • Is Student Health Services open?

    At this time, Student Health Services will be open from 9 a.m. to 5 p.m. Monday through Friday via both in-person patient visits and telemedicine. Students who remain on campus or in the D.C. area should call 202-319-5744 to speak with a staff member who will then schedule an appointment where necessary. An online CHAT is available through the patient portal, Monday through Friday 9 a.m. to 5 p.m. As always, in the event of an emergency, contact 911 or go to their nearest Emergency Room for the most immediate care.
  • Will Disability Support Services remain open?

    DSS will continue to work to support the teaching and learning environments. Please visit https://dss.catholic.edu/ for answers to other frequently asked questions. All meetings will be conducted via online. Please contact DSS at cua-dss@cua.edu or 202-319-5211 with questions, concerns or to schedule a meeting.
  • Is the Counseling Center open?

    Please visit https://counseling.catholic.edu for updates on the Counseling Center.
  • Can student organizations still meet?

    Student organizations can meet using online video meetings through the Google Suite of programs. The Office of Campus Activities can work with you to set up and learn how to use these resources. If you would like to use this technology to hold any organization meetings during this timeframe, please contact the Office of Campus Activities.
  • Can student organizations get a refund for cancelled events?

    The Office of Campus Activities can work with student organizations to try and recoup any money spent on planned events and to cancel contracts for upcoming events. Student organizations are encouraged to have conversations with vendors about the options for refunds. Furthermore, begin having discussions with fellow leaders about the best approach to these events in regards to whether they should be cancelled, postponed, or if there is a way to modify the event to be held remotely. Regardless of which approach is taken, the Office of Campus Activities is here to support student organizations through this time and can be as involved as needed in helping to think through the options, implement changes, and work with vendors.
  • What about club sports?

    Members of club sports teams should have received an email with more detailed information regarding practices, games, and tournaments. Any questions should be directed to fitness-recsports@cua.edu or cua-activities@cua.edu.
  • Is the DuFour Center open?

    The DuFour Center (and its adjoining outdoor complex) will close on Monday, March 16 at noon. It will remain closed while residence halls are closed.
  • Are there places in D.C. that can provide assistance with meals or groceries?

    The Office of Campus Ministry has compiled a list of nearby locations where you can receive food assistance.

Commencement

  • When am I actually a graduate?

    Each year, the University President, Provost, and Chancellor confer degrees at the University Commencement Ceremony. The conferral, or awarding, of degrees is when the degree is technically completed and graduation occurs.
  • How do I access the livestream on May 16?

    We are working to create a seamless viewing experience for all viewers. There will be a link provided on this website. The event is scheduled to begin at 10 a.m.
  • Social Media Participation

    We are sad that we are not able to celebrate Graduation 2020 on campus. We hope you join us in celebration on May 16 from wherever you are. Tag Catholic University in your social media posts and use #CatholicU2020 for the chance to be featured on the University's social media channels.
  • Will the degree conferral ceremony be captioned?

    Yes, we will have closed captioning available for the Virtual Degree Conferral Ceremony.
  • When will there be additional information about on campus commencement activities?

    We are very hopeful that conditions will allow graduates, families, and friends to gather on campus on August 7.  We also hope to hold Honors Convocation and Baccalaureate Mass on Thursday, August 6. The Office of Campus Activities is working on a plan for a Senior Gala, which we hope to offer Wednesday, August 5. There are other activities typically associated with Commencement, such as Phi Beta Kappa induction, that we are also mindful of and will share information about when it is available. We are monitoring public health advisories and will endeavor to provide up-to-date information so that travel plans may be made.